Contract Job Title: Associate, Client Service Representative I

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

Team Overview: Corporate Trust 
With global reach and a comprehensive suite of scalable administrative, operational and infrastructure capabilities, BNY Corporate Trust helps clients to drive business growth and maximize efficiency through our core services of trustee,  paying agency, custodian, collateral administrator and other fiduciary offerings. Backed by the power of BNY at every phase of the investment lifecycle, our global footprint and deep expertise deliver insight-driven solutions directly to clients.   CT Ireland Client Services Provides clients with high quality operational support. We ensure that good client relations are maintained and inquiries are researched and resolved efficiently.  Our daily work involves cooperating with onshore Client Service Managers and assisting them in their day -to-day responsibilities focused around servicing their deal portfolio. 

Working hours - 10:00 – 18:30 
As our team supports processes for clients across the globe, our working hours may vary and we appreciate your flexibility.

In this role, you’ll make an impact in the following ways: 

• Independently assisting clients by responding to complex phone, email and other inquiries regarding company products, services and procedures.
• Responding to client questions on BNY product features and provides technical assistance for the most complex issues that have been escalated by junior team members.
• Researching and resolving complex operational or client issues. Assists in identifying trends in client issues and proposing solutions.
• Providing status updates on problem resolution and outstanding issues to other teams. Directing inquiries to the appropriate resources at BNY.
• Assisting with process improvement by contributing ideas to improve team efficiency. 
• Ability to work in a high paced environment while maintaining impeccable attention to detail.
• Instructing high value payment and trades.- Bonds, equites, repurchase agreements(repo), Total return swaps, FX swaps, Time deposits.
• Experience in any of the below products is highly desirable.
  • Asset-backed commercial paper
  • Custody-securities held bilaterally and via tri-party agents 
  • Structured notes programmes
  • Collateral monitoring

The successful candidate will demonstrate/possess:

• Strong PC skills (including Microsoft® Word, Excel, PowerPoint, etc.)
• Fluent spoken and written English language skills 
• Flexibility towards tasks assigned, job timing and scope of responsibility. Confidence in making decisions of slight to moderate financial impact
• Previous experience in Financial Services preferred (around 2 years)
• Payments Trade, Custody, Bonds, Equity experience desired 

At BNY, our culture speaks for itself. Here’s a few of our awards: 

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards: 

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Employer Description:
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.