Junior Collections Specialist
Junior Collections Specialist
with Italian
with Italian
We are seeking a new talent to join Accenture in Warsaw. As an integral member of the Collections Team, you will be managing cash receivables for Accenture Client.
The Cash Collection Team is responsible for managing and optimizing the process of collecting outstanding receivables. This team ensures timely and accurate payments from the Client, resolves invoice/accounts discrepancies, and maintains strong client relationships. All to support financial and operational efficiency. The team’s work involves strategic coordination, diligent monitoring of accounts, and effective communication. That is to mitigate potential risks and enhance cash flow.
What you will do:
- Contact customers via phone and email for past due invoices, submit and follow up on the dispute cases.
- Resolve unidentified payments, code past due invoices, prepare write-off documentation, and inform Client about uncollectable debts.
- Review orders put on hold and update Client daily of the reasons.
- Evaluate Client accounts and credit limits, submit credit-related requests, and cooperate closely with the AR manager.
- Generate and send missing invoices, statements of account, and dunning letters.
- Direct debtors to legal collection agencies.
With all our roles, there is some in-person time for collaboration, learning and building relationships with Clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
What's in it for you:
- Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.
- Access continuous learning opportunities.
- Work on projects for international clients, expanding your skills set.
Herea's what you will need:
- Full-time availability (8 hours daily).
- Fluent English and Italian language (min. B2 level in both is required).
- Excellent communication and interpersonal skills.
- Analytical skills.
- Ability to work in problem-solving environment.
- Strong organizational and time-management skills.
- Experience in customer service, collections / accounts receivable processes will be an asset.
- Familiarity with Microsoft Office, especially Microsoft Excel.
- Ability to work from the office located in Warsaw city centre (2/3 days per week).
Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.
