Collections specialist with Czech

THE WORK

As a Collections Specialist in the Order To Cash Department you will handle B2B relations with the customers of our client. You will have a chance to develop your expertise in finance area. Your main tasks will be related to: 

• Building and maintaining positive relationships with customers, providing regular updates on account status, overdue payments, and credit limits
• Billing customers
• Forecasting overdue payments and offering insights into customer payment behavior
• Generating and sending missing invoices, account statements, and ensuring proper documentation for write-offs in non-collectible cases
• Communicating with customers via phone and email to address overdue invoices
• Handling credit-related requests on behalf of customers and assisting with unresolved payments or credit notes
• Collaborating with internal teams to resolve customer issues and supporting colleagues when needed
• Preparing regular reports on the status of customer accounts and taking on additional tasks as part of the team
• Acting as a point of contact for new joiners, helping with knowledge transfer and learning
• Serving as SMEs to the less experienced team members

What's in it for you:

• Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed
• Access continuous learning opportunities
• Work on projects for international clients, expanding your skills set

HERE’S WHAT YOU’LL NEED

• Very good English and Czech skills (minimum B2 level)
• Experience in customer service, collections / accounts receivable processes
• Ability to thrive in a dynamic and fast-paced environment
• Proven experience in the field of finance or in customer service
• Ability to work independently and manage more complex cases
• Excellent communication and interpersonal skills, both written and spoken (due to the daily phone and email communication with customers)
• Familiarity with Microsoft Office tools
• Ability to work in a hybrid mode (50/50) with the office located on Przyokopowa Street, Warsaw

BONUS POINTS IF YOU HAVE

• Experience in transition
• Knowledge of SAP or ServiceNow
• A degree in finance or a related field

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they donand#39;t meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.