Junior Collections Specialist with Czech

THE WORK

As a Junior Collections Specialist in the Order To Cash Department you will handle B2B relations with the customers of our client. You will have a chance to develop your expertise in finance area. Your main tasks will be related to: 

• Building and maintaining positive relationships with customers and helping keep them updated on account status, overdue payments, and credit limits
• Billing customers
• Assisting in forecasting overdue payments and learning about customer payment behavior
• Generating and sending missing invoices and account statements, as well as assisting with documentation for write-offs when necessary
• Communicating with customers via phone and email to follow up on overdue invoices.
• Helping with credit-related requests for customers and supporting the resolution of payment issues
• Working closely with internal teams to help solve customer problems and supporting colleagues when needed
• Preparing simple reports on customer account statuses and taking on additional tasks as part of the team
• Helping new team members by sharing knowledge and assisting with their learning process

What's in it for you:

• Thrive in an exciting workplace that values and celebrates diverse perspectives.
• Contribute to a creative environment where your ideas are welcomed
• Access continuous learning opportunities
• Work on projects for international clients, expanding your skills set

HERE’S WHAT YOU’LL NEED

• Very good English and Italian Czech (minimum B2 level)
• Interest in developing within the field of finance
• Ability to thrive in a dynamic and fast-paced environment
• Excellent communication and interpersonal skills, both written and spoken (due to the daily phone and email communication with customers)
• Ability to work in a hybrid mode (50/50) with the office located on Przyokopowa Street, Warsaw

BONUS POINTS IF YOU HAVE

• Experience in customer service, collections / accounts receivable processes
• Familiarity with Microsoft Office
• Knowledge of SAP or ServiceNow
• A degree in finance or a related field

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they donand#39;t meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.