Collections Specialist
Collections Specialist
with French and English (Collections Support Processor)
with French and English (Collections Support Processor)
THE WORK
As a Collections Specialist in the Order To Cash Department you will handle B2B relations with the customers of our client. You will have a chance to develop your expertise in finance area. Your main tasks will be related to:
- Building and maintaining positive relationships with customers, providing regular updates on account status, overdue payments, and credit limits,
- Billing customers,
- Forecasting overdue payments and offering insights into customer payment behavior,
- Generating and sending missing invoices, account statements, and ensuring proper documentation for write-offs in non-collectible cases,
- Communicating with customers via phone and email to address overdue invoices,
- Handling credit-related requests on behalf of customers and assisting with unresolved payments or credit notes,
- Collaborating with internal teams to resolve customer issues and supporting colleagues when needed,
- Preparing regular reports on the status of customer accounts and taking on additional tasks as part of the team,
- Acting as a point of contact for new joiners, helping with knowledge transfer and learning,
- Serving as SMEs to the less experienced team members.
What's in it for you:
- Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.
- Access continuous learning opportunities.
- Work on projects for international clients, expanding your skills set.
HERE’S WHAT YOU’LL NEED
- Very good English and French language skills (minimum B2 level)
- Experience in customer service, collections / accounts receivable processes.
- Ability to thrive in a dynamic and fast-paced environment
- Proven experience in the field of finance or in customer service.
- Ability to work independently and manage more complex cases
- Excellent communication and interpersonal skills, both written and spoken (due to the daily phone and email communication with customers)
- Familiarity with Microsoft Office tools
- Ability to work in a hybrid mode (50/50) with the office located on Przyokopowa Street, Warsaw
BONUS POINTS IF YOU HAVE:
- Experience in transition
- Knowledge of SAP or ServiceNow
- A degree in finance or a related field.
Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they donand#39;t meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.
