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The Application Managed Services team is a part of PwC Poland, involving 60 superheroes who react before anyone even notices a problem! Our work requires constant monitoring of the operation of applications and real-time response. We also improve existing products and introduce new functionalities, so that applications can advance in parallel with our clients’ growth. Our work is recognized worldwide – from Newfoundland to Singapore; we work in several languages. We repair, keep our fingers on the pulse, create CR, document, and sometimes teach our clients’ employees. That is why planes fly, satellites transmit a signal, publishing houses print books, and cars are delivered ahead of schedule. The better we work, the less you notice us. Plus, we simply love what we do. We deploy the most innovative Customer Experience solutions for our clients.
We are looking for:
Service Coordinator
Your future role:
your role focuses on the execution of the agreed processes on assigned AMS projects. Typically we start with Incident, Problem or Change Management processes, but not limited to it. While growing into the role on low complexity projects you will take ownership of the service with reporting to Client.
- Ensure that the qualification of ticket (incident, problem or change) are reaching correct priority,
- Oversee and guide all activities of the service team (2 and 3 line of support) till final request resolution,
- Ensure the process is executed appropriately at each described step,
- Actively provide input to continual improvement of assigned processes,
- Maintain customer relationship and provide regular updates in own area of expertise,
- Provide necessary information and reports in a timely manner.
Apply if you have:
- Ability to see tasks through to the end and meet tight deadlines, taking responsibility for their completion and maintaining quality throughout,
- Confident with working in a fast-paced environment,
- Nice to have some knowledge of ITIL framework,
- Strong interpersonal skills and communication skills, verbal and written to both technical and non-technical audiences that are in geographically dispersed environments,
- Ability to speak and write English fluently (minimum C1),
- Ability to develop and nurture strong relationships at all levels,
- Excellent time management and personal organizational skills,
- Ambitious and driven by success,
- Passionate about client service.
By joining us you gain:
- Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave,
- Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC and conversations with native speaker,
- Wide medical and well-being program - a medical care package (incl. freedom of treatment, physiotherapy, discounts on dental care), coaching, mindfulness sessions, psychological support, education through dedicated webinars and workshops, financial and legal advice,
- Possibility to create your individual benefits package (a.o. lunch pass, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase,
- 3 paid hours for volunteering per month,
- Additional paid Birthday Day off,
- And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.
Recruitment process:
In the first step of the recruitment process, you will have the opportunity to talk to our Recruiter on a short HR screening call.
During the next stages, you will have the opportunity to meet other people from the team - check us out on LinkedIn and see what we have to say!
Send your application today! In case you have any additional questions, contact us:pl_ITrecruitment@pwc.com
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