HR Service Delivery Consultant with ServiceNow HRSD

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR ROLE

We are seeking an experienced HR Service Delivery Consultant with ServiceNow HRSD (Human Resources Service Delivery) to join our team. The successful candidate will be responsible for designing HR Service Delivery framework supported by ServiceNow HRSD module for our clients. This role requires an expertise in HR Operations delivered in a Global Shared Services and/or outsourced environment and the understanding/knowledge of ServiceNow's HRSD capabilities, as well as strong HR processes and consulting skills.

YOUR TASKS

• Design Service Delivery Strategy and Employee Digital Experience with client
• Translate the Strategy and Vision into requirements to configure ServiceNow HRSD and ServiceNow Knowledge Management, with the help of ServiceNow Consultant
• Define how ServiceNow HRSD supports and enable HR processes and digital employee experience
• Understand and analyze the current state of the employee experience and the pain points experienced by the HR organization, the business and the employees
• Analyze client requirements and design solutions using ServiceNow HRSD to meet their HR service delivery needs
• Develop and implement best practices for HR service delivery processes, such as employee onboarding, offboarding, case management and knowledge management
• Provide training and knowledge transfer to client teams on the processes, ways of working and ServiceNow HRSD usage in HR operations
• Collaborate with cross-functional teams, including HR, IT, and business stakeholders, to ensure successful implementation and adoption.
• Troubleshoot and resolve issues related to the ServiceNow HRSD module, and provide ongoing support and maintenance.
• Stay up-to-date with the latest ServiceNow HRSD features and updates, and contribute to continuous improvement initiatives.

YOUR PROFILE

• Bachelor's degree in HR or Management or a related field, or equivalent experience.
• Minimum of 3 years of experience working with ServiceNow HRSD or similar HR service delivery platforms, either in HR operations or in a process/product owner role
• Strong understanding of HR processes, such as employee lifecycle management, case management, and knowledge management.
• Experience in project management or consulting roles
• Think outside the box and excellent problem-solving skills
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with technical and non-technical stakeholders.
• Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• If you meet the qualifications and are passionate about delivering exceptional HR service delivery solutions using ServiceNow, we encourage you to apply for this exciting opportunity.

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Practical benefits: yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies. 
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on TikTok! — @capgeminipl.

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. 
 

Apply now!