Collections Support Analyst
Collections Support Analyst
with Swedish (+ Finnish/Norwegian nice to have)
with Swedish (+ Finnish/Norwegian nice to have)
THE WORK:
- Managing orders on hold - Reviewing orders on hold, informing customers about reasons, and providing daily updates to customer service.
- Handling credit and accounts receivable processes - Reviewing customer credit limits, contacting customers for past due invoices, sending dunning letters, escalating cases to collection agencies, and resolving unidentified payments.
- Managing disputes and documentation - Submitting and following up on disputes, generating missing invoices and statements, and preparing documentation for non-collectible debt write-offs.
- Reporting and data analysis - Preparing daily reports, analyzing customer payment behavior, and summarizing uncollectable debtor results.
- Master data management and team support - Updating customer master data (e.g., billing details, payment terms) and handling advanced tasks typically assigned to the team.
The work location for this role includes a mix of working remotely and in an Accenture office (50/50 hybrid model).
With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
WHAT’S IN IT FOR YOU?
- Professional Growth and Development - Opportunity to manage advanced credit and accounts receivable tasks, build expertise in financial operations, and develop analytical and problem-solving skills.
- Collaboration and Impact - Work closely with AR managers, customer service, and legal collection teams, contributing to efficient order and payment processes while directly supporting customer satisfaction.
- Ownership and Responsibility - Gain experience handling key responsibilities, including credit analysis, dispute resolution, reporting, and customer master data management, ensuring smooth operations for the entire team.
HERE’S WHAT YOU’LL NEED:
- Experience and Expertise - Minimum 1 year of experience in collections with strong knowledge of the collections process and a proactive approach to handling challenges.
- Language Proficiency - Fluency in Swedish (B2) and English (B2) is required; knowledge of Norwegian and/or Finnish at B2 level would be a strong asset.
- Skills and Tools - Strong communication skills, intermediate proficiency in MS Excel, and the ability to connect the dots to solve issues efficiently.
- Personal Attributes - Diligent, detail-oriented, responsible, and not afraid of making phone calls (around 12 per day) to achieve timely and accurate results.
- Collaboration and Leadership - Ability to support team leaders with additional tasks, serve as an SME for junior collectors, and demonstrate motivation to take on challenges.
