About the position:

The position exists to provide consulting expertise in the area of People & Culture process & solution design (SAP HCM, SuccessFactors, others as required) throughout all of the People & Culture processes in order to support the development and maintenance of the People & Culture Technology Strategy, implementation of People & Culture Technology portfolio (including major projects, initiatives & enhancements), as well as provide advice on any ad hoc business requirements for People & Culture. To achieve this, You will need to keep up-to-date with JTI People & Culture technology solutions, (primarily SuccessFactors & SAP HCM), industry best practices & vendor landscape.

Main areas of responsibilities:

Major Enhancements / projects

• Functional process design and documentation
• System configuration or management of 3rd party partner system configuration (including config documentation maintenance)
• Writing and execution of test scripts
• Data preparation & migration activities
• Training preparation & execution

Operations

• Having the ownership of the application support requests coming from the Global Service Desk (GSD), providing application support for both Production and Development with a focus on critical/complex incidents & significant change/service request
• Investigating for the solution by searching in the internal solutions database, searching for SAP notes if applicable, consulting with relevant experts, testing implemented technical application notes, communicating with, requesting, and monitoring remote access by the application vendor's technical support team

Project Management (if applicable)

• Manage significant changes in the People & Culture Technology Portfolio (where required) following Project Management best practice

Service Delivery

• Service Delivery responsibilities span across vendor selection and management

Knowledge Management / Solution Documentation

• Maintain up-to-date appropriate documentation in the scope of responsibility ensuring alignment and sign-off with all stakeholders (technology and business)

Legal & Data Compliance

• Ensure a consistent application of computer controls that support financial audit requirements, for example, fulfill legislative archiving requirements of corporate data.
• Ensure complete information security assessments are executed where required