Customer Success Managemt Analyst
Customer Success Managemt Analyst
with Czech
with Czech
THE WORK:
- Secure new customer wins for Microsoft Cloud Maximize up sell and cross sell opportunities collaborating with Sales Agent.
- Present Microsoft s Cloud value propositions and differentiation that align to customer’s business objectives and IT initiatives based on expertise in solution selling techniques and selling cloud based solutions
- Provide technical product overview and insights pertinent to customer need and usage scenarios.
- Increase technical acumen delivering innovative ideas to accelerate customer success in the cloud.
- Position competitive offerings and solutions in the context of customer needs and experiences.
- Audit and confirm implementation requirements and pricing calculations as required, so that the customer receives an accurate projection of anticipated costs in new services sought.
- Demonstrate aspects of the technical and business solution to customers over Teams Skype for Business.
- Execute quick technical feasibility assessments and proposal developments for the customers identified solutions.
- Develop a Level 300 knowledge of Microsoft s Cloud offerings and leverage all training resources.
- Act as the key technical contact for the SMB Vendor Tele team with potential customers.
- Conduct group and one on one trainings across the Center on subjects of expertise.
- Meet and exceed team level monthly, quarterly and annual targets for net new revenue and sales pipeline, as well as operational metrics.
- Constantly research and educate self with the newest developments in cloud capabilities and pricing for both Microsoft and competitor.
Flexible: The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances.
With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
WHAT’S IN IT FOR YOU?
- Hybrid work 50-50
- Work on projects for international clients, expanding your design skill set. Gain insights and feedback from a diverse team.
- Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.
- Engage in creative projects that foster your development. Access continuous learning through workshops and skill-building initiatives.
HERE’S WHAT YOU’LL NEED:
- Advanced proficiency in Inside Sales
- Advanced proficiency in Sales Pursuit Management
- A minimum of 1 year of experience in relevant related skills
- Language(s) Required: Czech and English - minimum level C1 required.
- Microsoft certificates are good to have (required to do it in a fast pace after joining)
Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they donand't meet all requirements. If you believe you possess all necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.
