For our Client, based in Wrocław, we are looking for a Financial Customer Service Advocate, who is eager to grow professionally and engage with customer service in accounting and finance. We seek an individual who demonstrates strong personal and analytical abilities and finds fulfillment in using Excel professionally.
Financial Customer Service Advocate
Requirements
- knowledge of English at the C1 level,
- effective communication abilities,
- prior experience in customer service is nice to have, but not obligatory,
- analytical thinker and decision-maker,
- team player skills,
- solid understanding of Excel or similar analytical software tools.
Responsibilities
- checking and verifying the accuracy of statuses regarding external business customer payments,
- contacting customers by email and phone to determine details of late or missing payments,
- providing relevant information and instructing customers to take the next steps,
- escalating problematic situations to second-line support,
- analyzing data and creating system reports.
We offer
- work in an international, modern and fast-growing company,
- stable employment,
- training system and the opportunity to improve skills,
- hybrid work on the 2nd shift pattern (13:00-21:00/14:00-22:00),
- annual bonus,
- office located in the center of Wroclaw,
- private medical care, life insurance,
- multisport.