Associate OTC with Spanish

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

Smith+Nephew is hiring Associate OTC with Spanish

As a key player of the finance operations role in Smith & Nephew Global Business Services (GBS) you will be responsible for the delivery of effective and efficient finance transactional processes as well as for following the designed control metrics from a GBS center as described in the S&N Finance Order to Cash taxonomy in line with the Group Finance Manual requirements. 

What you will be doing?

• Contact customers to collect outstanding debt and negotiate payment plans.
• Coordinate customer queries with relevant departments for dispute resolution and follow assigned collections strategy.
• Manage customer administration needs to facilitate invoice payment and implement process improvements.
• Monitor assigned portfolio of customer accounts for debt reduction and receivables improvement, working with OTC tools such as SAP and Getpaid.
• Cultivate strong collaborative relationships with internal customers, including Sales and Customer Service, to enhance communication and query resolution.
• Report current status and identify potential risks to Credit Controller, while ensuring compliance with collections policies and procedures.

What will you need to be successful?

• Minimum 1 year of collections or cash application experience in an international environment, with credit knowledge considered advantageous.
• Comprehensive understanding of end-to-end OTC operational and financial controls, business processes, and reporting.
• Demonstrated ability to drive process improvements with a proven track record.
• Fluency in both written and spoken Spanish and English.
• Exceptional verbal and written communication skills to effectively interact with internal and external stakeholders.