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The Application Evolution Services team is a part of PwC Poland. Our work requires constant monitoring of the operation of applications and real-time response. We also improve existing products and introduce new functionalities, so that applications can advance in parallel with our clients’ growth. We repair, keep our fingers on the pulse, create CR, document, and sometimes teach our clients’ employees. The better we work, the less you notice us. Plus, we simply love what we do. We deploy the most innovative Customer Experience solutions for our clients.
SAP SAC Specialist
As a SAP SAC Support Specialist, you will be responsible for maintenance and development of SAP SAC and reporting capabilities as well as conducting root cause analysis and resolving technical issues.
Your future role:
- Analyze and resolve complex technical issues in SAP Analytics Cloud and SAP Datasphere,
- Provide 2nd and 3rd Line Support to address and resolve tickets related to SAP SAC module and customer-specific solutions,
- Conduct Detailed Problem Analysis to diagnose issues thoroughly to understand root causes and configure SAP systems to develop effective solutions,
- Collaborate with 1st-Level support and other IT teams to ensure timely resolution of issues,
- Foster strong relationships with clients by addressing support topics promptly and effectively,
- Regularly analyze and report on ticket trends in the designated area to identify recurring issues and potential improvements,
- Lead and execute minor projects and system changes tailored to meet specific customer needs and requirements,
- Maintain comprehensive documentation of support issues, solutions, and project changes to ensure transparency and knowledge sharing.
Apply if you have:
- In-depth understanding of SAP Analytics Cloud solution,
- Strong analytical skills to diagnose issues and develop effective solutions for complex problems,
- Ability to maintain and enhance customer relationships through effective communication and support,
- Familiarity with ticket management systems to track and manage support requests efficiently,
- Understanding of project management principles to successfully manage small-scale projects and changes,
- Excellent communication skills to interact with team members and clients, both verbally and in writing,
- Willingness to stay updated with the latest SAP developments and adapt to new tools and technologies,
- Ability to work independently and manage multiple priorities,
- Understanding of ITIL principles and the overall managed service process.
- Very good command of English, both spoken and written.
Nice to have:
- Bachelor's degree in Information Technology, Business Administration, or related field,
- Knowledge of German,
- SAP certifications in relevant modules.
By joining us you gain:
- Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave,
- Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC e.g. (SAP Learning Hub) and conversations with native speaker,
- Wide medical and well-being program - a medical care package (incl. freedom of treatment, physiotherapy, discounts on dental care), coaching, mindfulness sessions, psychological support, education through dedicated webinars and workshops, financial and legal advice,
- Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase,
- 3 paid hours for volunteering per month,
- Additional paid Birthday Day off,
- And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.
Recruitment process:
- Apply,
- Have a short phone conversation with our Recruiter,
- Let's get to know each other better during the interview.
Should you have any questions, please do not hesitate to reach out to us: pl_ITrecruitment@pwc.com.
PwC Advisory spółka z ograniczoną odpowiedzialnością sp.k. or another PwC entity which runs a recruitment process - list of entities: https://www.pwc.com/gx/en/about/office-locations/poland.html, with its registered seat in Warsaw (00-633), Polna 11 Street, („PwC” or “we”) will be the controller of your personal data submitted in your application for a job. Your personal data will be processed for the purpose of performing a recruitment process for the job offered. If you give us explicit consent, your personal data will be also processed for participation in further recruitment processes conducted by PwC and sending notifications about job offers in PwC or job related events organized or with the participation of PwC such as career fair. A full information about processing your personal data is available in our Privacy Policy.
