Order to Cash Operations Associate with Italian

THE WORK:

• Managing collections on dedicated portfolio
• Calling customers as a part of collections strategy - one of priority tasks
• Applying payments, credits and reconciling accounts
• Order release according to defined timelines
• Credit check- assess customers history and behaviour, evaluate credit exposure and risk
• Cooperating with internal teams over accounts setup, debt issues and collections matters
• Reporting and proactively flagging situations to lead in case of obstacles
• Involvement and understanding of disputes and coordinating with internal teams until it is solved
• Preparing refunds, write offs
• Being compliant with protecting client data privacy
• Recording account history and actions taken on the account
• Accenture Client exposure in daily activities
• Preparing reports (weekly and monthly)
• Monthly closing

Flexible

The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances.

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

HERE’S WHAT YOU’LL NEED:

• Collections Management
• Business Italian and English
• Soft Skills client centricity approach, analytical thinking
• Fluent Italian, both in speaking and writing B2
• Fluent English, both in speaking and writing C1 
• Minimum 1 year of experience in Cash Collection role
• Knowledge in handling strategic customers
• Practice in order release
• Expert in handling disputes and resolving them until closure
• Intermediate knowledge of Microsoft Excel
• Competent in the use of Microsoft Office and SAP
• Great time management skills
• Ability to cooperate with different stakeholders
• Resilience to stress

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they donand#39;t meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.

WHAT WE BELIEVE:

All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

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