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Live Market Support Manager

Kierownik/Manager

Pełny etat

angielski

Duża firma

Specjalizacje oferty
ITProject Management

We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. And we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from.

But our business, isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business. That’s why our employees, from around the world, choose to be a part of JTI and why 9 out of 10 would recommend us to a friend.

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #join the idea!

Live Market Support Manager

Live Market Support Manager

Location: Warszawa,
Nr ref: 98335

What will you do - Responsibilities:

  • Provide functional expertise on Digital Consumers processes and solutions, ensuring final users adoption
  • Develop relationships with customers to understand their needs and priorities and deliver timely and quality solutions to users while at   the same time ensuring they utilize the full potential of the application
  • Be a Partner & Consultant (“Understand the Business & Processes”)
  • Translate Business needs into simple Solutions (“Make things happen”)

Change management:

  • In regards of new projects/major enhancements, you will analyze the requests coming from demand funnel. For that: you will analyze the feasibility of this business request in the context of the standard application solution and the impact of this requirement on the GRM (global versus local)
  • Coordinate and conduct the application testing (new support packages, releases, functionality and customizing) in close cooperation with quality assurance and technical teams

Project Management. You will be part of the project team and will do the following:

  • Design of business processes
  • Configuration and configuration coordination from external parties, unit testing
  • Maintain appropriate documentation
  • Definition and roll out of standards and templates
  • Potentially participate in training business community (key users)
  • Ensure transfer of knowledge/expertise from external consultants

Who are we looking for - Requirements:

  • University degree or equivalent experience in similar roles
  • Min 3 years experience as project manager, project coordinator (or equivalent) role with digital
  • Be able to understand and use various CMS, eCommerce backend systems, etc.
PROCEDURE:
JTI GBS Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers.
If you would like to review this procedure, it is available upon request.

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.

JTI GBS POLAND sp. z o.o.

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