Trading Services Analyst (Italian)

We are a global leader in the financial services industry and a FTSE250 company currently recruiting for a Trading Services Analyst with a genuine interest in financial markets and learning more about them. We’ll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding.

As a Trading Services Analyst, you'll help deliver world-class and industry-leading trading support to our global client base. We're looking for people who have a passion for excellent client service and financial markets, and who have an interest in learning more about this exciting field!

This entry-level role is ideal for candidates with strong interpersonal skills, seeking work in an active and team-focused environment. You're also well suited for the role if you have previous client services experience, thrive on interacting and assisting clients with wide range of queries, and if you have a demonstrated interest or prior exposure to financial markets, either through education, work, or self-driven learning.

We work in a hybrid model and our office is located in Kraków, Poland

So, who are we?

Hello, we’re IG Group. No, not Instagram – though we're a pretty big deal ourselves. We’re a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We’ve snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences.

We believe in financial freedom, and our purpose is to help ambitious people achieve it. Around 400,000 people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love.

Did we mention we have offices in 18 countries? Yes, when you join IG Group, you'll have the chance to work across multiple brands with people all over the world. We work in cross-functional teams, focused on delivering at pace to improve the experience of traders on our platforms.

Join us if you’d like to work in an inclusive, collaborative team that will recognise your talent and allow it to shine.

What you will do:

We'll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding. Your scope of duties will be focused on:

• Providing front-line support to our clients across phone, email, web chat, WhatsApp and social media (in your language as well as English);
• Answering queries from our client base on all of our products and platforms;
• Resolving trade queries and disputes;
• Dealing and executing trades for our clients over the phone (after a relevant training) – this is execution-only dealing (we do not give any trading advice);
• Providing clients with technical support with our front-end platforms and chart packages;
• Conducting audit checks and client administration tasks;
• Participating in and running various local and international projects or initiatives.

In doing so, you'll gain a strong understanding of financial markets, stock exchanges, macro-economic events and various financial instruments (stocks and derivatives).

You'll also benefit from exposure to a vibrant, commercially driven environment, with development opportunities encompassing everything from client reactivation and retention, premium client service, Trading Services specialisms, as well as dealing and managerial roles.

What you’ll need for this role:

You don’t need formal financial education or experience to apply, although a background in finance, economics, or related fields is preferred. What matters most is your genuine interest in financial markets, client services, and your commitment to learning. If you have self-study experience, certifications, or personal projects related to financial markets, please include these in your application to demonstrate your passion and knowledge in this area.

We’ll provide on-the-job training and support to ensure you quickly pick up the necessary knowledge and understanding. What’s essential is a genuine interest in financial markets and client services, coupled with strong motivation, attention to detail, and an aptitude for numbers. You’ll also need:

• At least one of: a background in finance, economics, or a related field; experience in a financial or banking environment, or a client servicing/sales role; a demonstrated interest in financial markets;
• A degree-level education;
• Fluent competency in English (verbal and written);
• Excellent interpersonal and communication skills;
• A logical and analytical approach to problem solving;
• Confidence to employ basic maths skills, particularly mental arithmetic;
• Strong organisational and time management skills;
• Ability to learn quickly and work under pressure;
• Literacy in MS Office;
• Good working knowledge of any additional European language would be a distinct advantage.

How you’ll grow

Your personal and professional development are important to us.

As a company that’s constantly redefining the boundaries of possibility, we’ll challenge you to push yourself, accelerate your ambitions and rise to new levels of excellence. We know that’s a big ask, so we’ll make sure that you’re supported all the way, getting the backing you need and the recognition you deserve.

If you connect with our vision and can get behind it, you’ll be rewarded with countless opportunities to experience new things and enhance your abilities.

• Following our internal Trade Execution Test (TET), you will have the opportunity to provide an execution-only phone dealing service to our global client base;
• The opportunity to become a Specialist within a particular client servicing journey. As a subject matter expert, you will be enabled to raise the bar and focus on the optimisation of the client servicing journey and client experience;  
• Leadership opportunities, where you'll empower others to deliver exceptional client service in line with the Group's client servicing strategy. This involves recruitment, development and training of IG's future client-facing talent.
• In addition, Trading Services employees are well equipped to join many departments within the global organisation. Local and international opportunities within our dealing desk, risk, compliance, sales, operations, IT and many more lie for top performers.

The perks

It really is more than a job. We’ll recognise your talent and make sure that you can still have a life – at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off… the list goes on:

• Home office equipment reimbursement  
• Performance-related annual bonus and company’s shares scheme;
• Private healthcare for you and your family (Medicover);
• Private medical cover for you and your family/partner (Medicover)
• Multikafeteria system (you can choose a multisport card, vouchers, etc.)
• Life insurance (Generali)
• Employee-led LGBTQ+, Women’s, Black, and Parents & Carers networks with an annual budget for organizing events & projects that foster an open, diverse, and inclusive culture  
• Career-focused technical and leadership training in-class and online, incl. unlimited access to LinkedIn Learning platform
• Well-being events as well as Employee Assistance Programme
• Summer picnic, New Year party and other social events  
• 3 additional days off a year - 1 to celebrate your Birthday and 2 for voluntary work

Where you’ll work

Come to work in a comfortable, state-of-the-art office containing all the things you need to succeed. Each of us works from individual laptops, at agile, ergonomic workstations designed to support our roles. Our spacious, open-plan offices provide a modern and dynamic setting for you to excel. On top of current benefits employees may enjoy here:

• Free fresh fruit and interest clubs (karting, football, tennis, hiking & skiing);
• App-based parking spots booking system;
• Bike parking and shower;
• Games: Foosball and ping-pong table, gaming consoles and board games;
• Annual parties, such as Children's Day picnic, summer picnic, and Christmas party;
• Stretching sessions;
• Well-being weeks;
• Other social events.

The way we work:

We also think hard about our ways of working as a company. At IG Group, we’ve set out five target behaviours that we expect everyone to strive to achieve in all that we do:

Lead & Inspire: Leading teams in a way that drives trust, alignment, and enthusiasm;

Think Big: We focus on the problems that most move the needle of commercial outcomes;

Champion the client: We always keep the client's needs front of mind and deliver as much value for them in all that we do;

Deliver at pace: We work to ensure nothing stands in the way of fast delivery of sustainable growth for our business;  

Raise the bar: We raise the bar by taking ownership of outcomes and being accountable for making things better across IG.

From the team:

Trading Services are a diverse and enthusiastic group of people from different countries and continents. Join our dynamic team on the trading floor and you’ll never be left alone and no day at work is going to be boring or the same.

Apply now!