Customer Service Associate
Customer Service Associate
with Spanish (He/She/They)
with Spanish (He/She/They)
The work:
-
Customer Service activities related to service and repair requests from the customers over the phone or via e-mail
-
Validation of contractual agreements related to Service and Repair process
-
Order management and returns management activities in SAP
-
Coordination of service and repair process with internal teams and spare parts vendors
-
Ensure resolution of queries within the contractual metrics
Flexible: The project offers hybrid mode of employment, 50/50 meaning 2-3 days requested to work from the office weekly.
With all our roles, there is some in-person time for collaboration, learning and building relationships with Clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs
Basic Qualifications/Skills Needed
-
Very good English and Spanish min. C1
-
Microsoft Office package knowledge Excel, Word, PowerPoint
-
Preferably experience in customer service
-
Experience in working with SAP would be an asset
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly office
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activities and outings
- Access to MyBenefit platform
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace