We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. And we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from.
But our business, isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business. That’s why our employees, from around the world, choose to be a part of JTI and why 9 out of 10 would recommend us to a friend.
So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #join the idea!
Position Purpose:
This position exists to play an important role within the new Mobility Service Delivery model covering the customer-facing client services pillar over the different phases of the assignment lifecycle.
The incumbent is the key point-of-contactt for the Assignee and P&C community as case manager for program/policies application including exception management, employment terms and conditions and all related compensation & benefits to provide best in class services & support for assignees and home and host stakeholders.
He/she is accountable for various mobility activities as part of the onboarding, ongoing, and offboarding management ensuring delivery of an overall positive assignment experience for both JTI and the assignees (approximately 800 assignees in total in over 60 countries). Is responsible as well for assignment related services with internal and external service providers such as taxes, housing, relocation, immigration, etc) to ensure services are delivered as per policy and vendors agreements.
As a clear objective of this position, identify continuous improvement opportunities within this customer-facing client services pillar which will increase efficiencies and bring further simplification.
What will you do – responsibilities:
Onboarding & Offboarding management:
- Manage pre-assignment consultation and preparation including some ‘What if scenario’ linked to the selection of programs and future candidates in close collaboration with Business & Talent Management. This includes working in close collaboration with Business & Talent Management providing compensation scenarios and cost projections for the Market P&C
- Manage onboarding activities such as assignment initiation, compensation schedule and letter of agreement, preparation & presentation
- Manage Assignee briefings, Employment terms & conditions, contract addendums preparation & presentation
- Manage offboarding activities including cost calculation and termination agreements preparation & presentation
- Responsible for Assignment related vendor services initiations (tax, immigration, relocation, etc.)
Mobility Programs Management:
- Act as a guardian of the mobility programs and all related Compensations & Benefits
- Key point of contact for Assignee and P&C commuinity as case manager for mobility programs/ policies application & Exception management for policy
- Guardian for Assignment related services (tax, immigration, relocation, etc.)
- Ensure constant communication flow and follow up such that the mobility management strategy as defined is implemented within their respective region
- Participate in global mobility forums to share best practices and benchmark, to validate current practices and identify any gaps, and make recommendations for updates to ensure mobility programs and processes remain robust ad relevant
- Responsible for timely Mobility Programs & related policies update and communication with stakeholders
Business Partnering & Customer Service:
- Act as the mobility business partner ‘Customer Service' for the Regional/Functional, Local P&C leads, Talent management, Home/ Host & GBS P&C, and Assignees based on the assigned region
- Oversee the assignment experience including proactive communications and periodical Assignee Experience Surveys
- Pro-actively manage assignment related queries/ case management from Mobility Program & Services perspective
- Work closely with and provide guidance and solutions to home/host P&C teams and any other internal stakeholders to ensure respective assignment programs & policies are followed
- Close collaboration with Mobility Operations & Payroll Team for the respective assignees
- Ensure full cooperation and good teamwork as required to balance business/ assignee needs
- Acts as the key link between the home/host entities in respect of programs, policies and processes demonstrating customer service mindset and attitude
Mobility Vendor engagement:
- Manage the day-to-day Global Mobility relationship with vendor service providers such as Global Tax provider, Relocation, Immigration, Data providers (housing, goods & services, hardship etc.) in support of the Mobility function in the achievement of its objectives
- Ensure Vendor provider services in line with Service Level Agreements
Global Mobility Initiatives & Projects:
- Undertake special projects, ongoing programs review & updates under the direction from the Global Mobility Service Delivery Lead to ensure robust nature of global mobility programs and activities to meet business strategy and assignee needs
Who are we looking for – requirements:
- Bachelor degree in business or similar, degree may be off set by equivalent work experience in global mobility, preferably within a GBS environment
- 3+ years of successful P&C experience, ideally with Global Mobility management and administration experience within a large international/multinational company with strong employee/customer service relationship experience. Good working knowledge of tax and social security matters in a global mobility context would be an advantage
- Superior English (written and verbal); 2nd language or more a plus, given multinational environment
- Strong customer service focus and solid understanding of the mobility function, its terminology and concepts
- Strong interpersonal communication and diplomatic skills showing a positive "can-do" spirit, pro-active with solutions oriented approach
- Team oriented and displays a strong sense of urgency to provide the best in top quality services & support to their stakeholders
- Strong attention to detail
- Good presentation, negotiation, and conflict management skills with ability to handle a variety of situations with confidentiality and discretion
- Proficiency in Microsoft Applications and SAP HR with prior experience in AssignmentPro a real plus.
Recruitment process:
Thank you very much for your interest in the role. You are welcome to apply. Feedback will be provided to all applicants throughout the recruitment process.
If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.
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