Our Internal Business Application Centre (IBACentre) team offers you the opportunity to support our core business functions by implementing applications that enable more efficient work and the delivery of top-notch services. Our team focuses on managing core and global business applications, ensuring their continuous operation, handling customer relationships, and incidents with precision

We are looking for:

(Senior) ServiceNow Platform Administrator

Your future role:

• Provide second level support for ServiceNow Platform modules and functionalities (including but not limited to: ITSM, ITBM, ITOM, IRM, TPSM, Discovery, Agent Workspace, Virtual Agent, Integrations):

  • Analyze, troubleshoot and resolve incidents,
  • Identify problems and log known errors to determine root-cause,
  • Manage service requests,
  • Participate in change management process for changes.
• Perform day to day administration and maintenance of the ServiceNow Platform,
• Resolve functional and technical problems, escalate and track problems appropriately,
• Perform failure analysis and provide recommendations for continuous improvement,
• Maintain ServiceNow support processes,
• Manage system configuration,
• Monitor system scheduled tasks and take actions in case of errors identified,
• Provide documentation on how to use global system,
• Conduct testing for subsequent developments of the application,
• Perform special assignments as requested.

Apply if you have: 

• At least Bachelor, or Engineering degree in Technology or a related field,
• 2+ years of ITSM tool support would be expected (3+ for seniors),
• Experience in configuring and supporting the ServiceNow platform,
• Experience working in a support analyst/specialist role for global clients,
• Familiarity with AngularJS, JavaScript, CSS, HTML and ServiceNow API,
• ITIL and ServiceNow Certifications desirable (Certified ServiceNow Administrator or others),
• Service orientation with a focus on quality and customer satisfaction,
• Strong interpersonal and collaboration capabilities,
• Very good verbal and written communication skills,
• Availability for shift work (start between 10 a.m. and 2 p.m.),
• Fluent English (is essential for this job),
• Previous experience in application testing will be considered as an asset

By joining us you gain:

• Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave,
• Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC and conversations with native speaker,
• Medical and wellbeing program - medical care package, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling, 
• Possibility to create your individual benefits package (a.o. lunch pass, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase, 
• 3 paid hours for volunteering per month, 
• Additional paid Birthday Day off,
• And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.

Recruitment Process:

• Apply, 
• Talk to our Recruiter on a short HR screening call,
• Get to know each other better during an interview with the recruiter and hiring manager.

​With any queries please contact pl_ITrecruitment@pwc.com with job title in the subject.