Do you love working with customers to achieve their business outcomes? Would you like to build expertise around Teams Platform? With the aid of best-in-class sales processes, techniques, and technologies, you will be empowered to shape customer relationships for a strategic set of Microsoft's customers in the new era of Microsoft Teams. These customers are adopting industry-leading products and services for their businesses, education systems or governments. You will serve as the central point of contact for the customer across engagements helping to drive Microsoft Teams Platform consumption through developing and managing partner and customer relationships.

Scope of this role: Driving Phone enabled usage (“PEU”) for Teams Phone within M365 E5 or standalone licenses. Support PEU growth with Microsoft against a set of target accounts.  Additionally, will engage selected Microsoft Operators and Systems Integrators to identify Phone opportunities and help remove blockers.

Key Responsibilities:

• Support the Increase in Teams Phone Enabled Usage (PEU)   
• Generate pipeline and target a percentage of committed pipeline is completed w/in quarter, in accordance with the KPIs  
• Partner inbound/outbound lead sharing  
• Cosell with select operators andamp; Sis  
• Identify opportunities for Unified Agreement expansion to support MW workloads  
• Work with key account team members (ATU, STU, CSAM, CSA, and Partner to understand current account status  
• Lead solution discovery to capture customer need andamp; value (ie. Workshop)  
• Identify compelling moments, illustrate technology, and confirm customer intent. 
• Identify business objectives, sponsors, and establish regular ROB cadence with account teams, customer, andamp; deployment partner 
• Understand technical environment; Orchestrate across Microsoft and Partner resources to build technical case and mitigate technical blockers   
• Identify deployment needs (POC/Pilot) andamp; resources (FT, Unified, Partner), create deployment plan w/ Microsoft and Partner, and secure investment (Partner, Unified, ECIF, etc.)  
• CRM Hygiene
• Provide weekly insights and measured feedback regarding the Voice of the customer to allow this motion can be expanded and have the desired impact  

Professional: 

• 2-6 years sales or customer success experience with technical pre and post sales and technical consulting architecture experience.
• Accredited with MS-900 Certification. Preferred Accredited MS-700.
• Level 250 technical proficiency.
• In-depth technical expertise and ability to synthetize its complexity to audiences of different levels.
• Teams Phone knowledge
• Ability to collaborate across key account team members (AE, CSA, Scale CSM/Architect, PDM, Partner).
• Foresees and addresses potential technical blockers of consumption.
• General understanding of Teams Platform capabilities
• Track record of building deep technical relationships with senior IT experts in large or highly strategic accounts
• Executive Level presentation skills. Strong interpersonal skills, excellent oral, written, and verbal communications skills. Ability to successfully communicate with contacts via the phone, email, and video.
• Desire to work in a cooperative environment where one’s growth potential is supported by one’s abilities and attitude. 
• Achievement and success-driven personality motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross-business collaboration. 
• Solid time management skills and ability to work independently or under supervision with a high level of integrity. 
• Understanding MS and Partner Ecosystems.
• Fluent English and Spanish

Technical:

• Advanced knowledge of the IT industry, with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately.
• Broad knowledge of consultative/complex technical sales, deployment projects, architecture, design, and implementation.
• Demonstrated knowledge of identity, authentication, security, privacy, and compliance for cloud and hybrid solutions.
• Deep domain expertise in cloud infrastructure solutions (i.e. Windows and Linux IaaS, SAP, BCDR, Security, Management, Storage, Networking, OSS, containers and Infra as code technologies).
• Experience using Microsoft Office Suite applications, Dynamics CRM or other CRM experience is a bonus.
• Passion for cloud technologies and changing the world.

Education: 

• Preferred: Bachelor’s degree in business, Computer Science, or Information Technology, Engineering, or experience in related field.