Service Desk Analyst with Italian

We work in a hybrid model! Recruitment process for this position and onboarding trainings are conducted online. 

At Capgemini, we're proud to be a global leader in working with companies to transform and manage their business by harnessing the power of technology. We are guided everyday by the purpose of unleashing human energy through technology for an inclusive and sustainable future.

We are a responsible and diverse organization, with a strong 55-year heritage and deep industry expertise. We are trusted by our clients to address the entire breadth of their business needs — from strategy and design to operations. Our actions are fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. 

Our Requirements:

• knowledge of Italian and English at least B2 with strong motivation to learn IT
• motivation to start career within IT area
• flexibility to work in shifts (24x5)

Nice to have:

• any prior IT-related experience,
• willingness to learn and support new and quickly changing technologies
• motivation to gain knowledge of Service Desk procedures and process

Your future tasks:

• deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
• monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• gather customer's information and determine the issue by evaluating and analyzing the symptoms
• diagnose and resolve technical hardware and software issues involving internet connectivity, email clients etc.
• identify and escalate priority issues per Client specifications
• registering an incident and / or Service Request reported via email /phone in the ITSM Tool
• tracks the progress of owned Service Call during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreed Service Level Agreement (SLA) and updates Service Call records if necessary.

What have we prepared for you?

A lot of benefits: 

• Access to Capgemini Helpline with possibility to chat with therapists
• Private medical care and life insurance
• Bonuses for recommending your friends to Capgemini
• Access to Inspiro app with rich audiobooks database
• Access to our NAIS benefit platform (40+ options available: Netflix, Spotify, Multisport, cinema tickets, etc.)

Personal and professional development: 

• 70+ training tracks with certification opportunities (e.g. MS Azure, AWS, Google) on our NEXT training platform
• Platform with free access to Pluralsight, TED Talks, Coursera materials and trainings
• Free access to Udemy Business account with ability to use during and outside working hours
• Transparent performance management policy

Our legendary atmosphere:

We value teamwork and good relationships. We work together, drink coffee together, and form friendships both inside and outside of work.

• No official dress-code
• Various communities: OUTfront, Women@Capgemini, Foreigners Community, and more
• Day off for volunteering
• Ability to implement world-changing initiatives thanks to our Grant Program

Who are we?

Being one of us means constant development among other great people. It's a team who you want to spend time with, during and after work. Trainings and initiatives make your daily tasks more interesting, fun, and unique.

Among Capgemini Poland’s business units, we have several teams you can join under one name: Shared and Group Functions. Those teams are created to support Capgemini Group in areas such as IT, HR, Finance, Procurement, Learning & Development, Brand Communication and more.

It's time to #Get the Future You Want!

Your life is in your hands, and you have the opportunity to improve it, develop yourself, and simply — join us :)

Do you want to get to know us better? Watch this short video: Who are we statistically at Capgemini Poland in 2022?

Do you have any additional questions about working at Capgemini? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on TikTok! — @capgeminipl.