The role is related to industry of Digital Marketing. As a Customer Support Agent, you will be responsible for providing top-notch support to our Clients, ensuring their advertising campaigns run smoothly and effectively. You will handle a wide range of queries related to ads serving, performance, policy compliance, analytics reporting, billing issues.

• Engage with Clients through various channels (email and telephone 50/50) to assist them with any inquiries related to their Digital Ads Accounts. 

• Identify, analyze, and resolve technical issues and challenges that Clients may encounter while running their digital ad campaigns.

• Educate Clients on advertising policies and guidelines, ensuring their ads meet the required standards and comply with the platformand#39;s policies.

• Address any policy-related concerns and provide guidance to Clients on making the necessary adjustments to their ads.

• Provide guidance on interpreting data, identifying trends, and making data-driven decisions to optimize their advertising strategies.

• Assist Clients in managing and updating their profile information on the digital advertising platforms.

• Stay up-to-date with industry trends, advertising platform updates, and best practices to enhance your knowledge and improve support capabilities.

• Prioritize customer satisfaction and maintain a positive client experience throughout interactions. 

Flexible: The project offers hybrid mode of employment, 50/50 meaning 2-3 days requested to work from the office weekly.

With all our roles, there is some in-person time for collaboration, learning and building relationships with Clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

Whatand's in it for you:

• Fluency in Italian language (min. C1 level required) and proficiency in English (min. B2 level required).

• Full time availability to work, 8 hours daily from Monday to Friday.

• Passion for providing exceptional customer service and genuine desire to help Clients succeed in their advertising efforts.

• Strong problem-solving skills and the ability to think analytically when troubleshooting technical issues.

• Detail-oriented and well-organized.

Bonus points if you have:

• Bachelorand's degree in a relevant field or prior professional customer service related experience.

• Familiarity with various digital advertising platforms such as Google Ads, Facebook Ads, Bing Ads, etc.

• Experience in data analysis and reporting tools to assist with analytics-related queries.

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they donand't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.