About the position:

The Performance and Reporting Expert will collaborate with GBS management and stakeholders to create and maintain performance dashboards, ensuring high data quality by managing incidents and change requests.

S/he will analyze data using statistical techniques and recommend action plans to address performance gaps.

The Expert will design data visualizations using BI platforms like SAP Analytics Cloud and Power BI and work with Service Delivery, IT, and Product Owners to develop requirements for data structuring in the warehouse.

Main areas of responsibility:

• Performance Metrics Setting
  • Collaborate with GBS management to establish KPIs, baselines, targets, balanced scorecards, and performance reporting in line with business objectives.
  • Regularly review and update metrics and targets with stakeholders to ensure alignment with business priorities.
• Data Visualization and Reporting
  • Build data models and performance dashboards using BI tools (e.g., Power BI, SAP Analytics Cloud).
  • Maintain and improve performance dashboards and reporting systems.
  • Develop performance management models and templates (e.g., balanced scorecards, forecasting, performance assessments).
• Performance Analytics & Data Storytelling
  • Analyze data to identify performance gaps and recommend actions.
  • Design business review templates and present insights to management using data storytelling.
  • Suggest process improvements and collaborate with teams to address performance issues.
  • Provide insights to executives for strategy and business planning.
• Continuous Improvement & Transformation
  • Work with IT and delivery teams to streamline and automate GBS reporting systems.
  • Apply best practices in data engineering to ensure efficient reporting architecture.
  • Conduct performance audits to ensure data integrity and resolve discrepancies.
• Other Responsibilities
  • Lead trainings and workshops on performance, reporting, and analytics.
  • Act as a business leader, accountable for GBS success.
  • Support service and performance initiatives to drive GBS success.