Customer Service Junior Specialist
Customer Service Junior Specialist
with English
with English
What will you do:
As a key player - the Global Customer Support Agent, you will have responsibility to monitor and respond to Clients’ specific typology of requests (invoice copies, payment confirmations, OTC related queries etc.), all in line with the service levels agreements. You will ensure that proper quality control checks are performed accurately. The Agent will be the first point of contact for the Clientsand#39; customers and internal stakeholders.
What do we expect from you?
- Written and spoken fluency in English language (min. B2 level).
- Strong drive for results and the ability to manage multiple initiatives simultaneously.
- Ability to deal with and react effectively to demanding SLA-driven environment.
- Professional and confidential demeanor to ensure that data is handled sensitively and confidentially.
- Strong attention to detail and a well-organized, structured approach to work.
- Good communication skills.
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly office
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activities and outings
- Access to MyBenefit platform
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace