Customer Service Specialist
Customer Service Specialist
with German
with German
THE WORK
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Customer Service activities related to order management and complaint requests from customers received over the phone or via email;
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Management of product and distribution complaints, ensuring on-time logging and resolution of the complaints;
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Processing returns in SAP and resolving exceptions with the customers;
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Handling order errors and exceptions, ensuring on-time follow ups with the Order Entry team;
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Management of Customer Master Data;
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Ensuring resolution of queries within the contractual metrics;
HERE’S WHAT YOU’LL NEED
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Preferably 1-2 years of business experience in customer service role (Order Management Process preferred)
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Preferably knowledge of OTC – Order Management life cycle, SAP order processing
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Strong interpersonal andamp; communication skills and ability to maintain professional business contact
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Fluent English skills both in the spoken and written form andamp; minimum C1 level of German
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Preferably a university degree or equivalent, especially with focus on Administration or Supply Chain Management. Alternatively, an equivalent progressive working experience
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Ability to prioritize, analytical skills, can-do attitude.
Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they donand't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.
