Customer Service Associate with Norwegian (He/She/They)

WHO WE ARE

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy andamp; Consulting, Technology, Operations, Industry X and Accenture Song.

Operations  drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine — SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence..

THE WORK

• Customer Service and Disputes activities related to returns and queries requests from the customers over the phone or via e-mail  

• Validation of contractual agreements related to Disputes and Returns process  

• Order management and returns management activities in SAP  

• Coordination of returns and disputes process with internal teams and spare parts vendors 

• Ensures resolution of queries within the contractual metrics

What do we expect  

• Very good English and Norwegian min. C1   

• Microsoft Office package knowledge Excel, Word, PowerPoint   

• Preferably experience in customer service  

• Experience in working with SAP would be an asset

WHAT WE OFFER

• Using foreign language and new technology solutions daily, cooperating with various global Clients.

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.

• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).

• Employee Assistance Program - legal, financial, and psychological consultations.

• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly  dividends if they own company shares.

• Paid employee referral program.

• Private medical care, life insurance.

• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).