Senior Manager - Delivery

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be
supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR TASKS

• Be the key face to the client from an end-to-end delivery perspective
• Ability to work with the Offshore and nearshore teams in a collaborative manner to ensure the client objectives are met
• Strong Delivery management – work towards creating a no surprise delivery environment
• Drive the Transformation mindset at the client end
• Create and drive a clear Transformation agenda and roadmap for every client managed
• Explore market, learn from industry and client to bring in the best of the breed technology
• Think out of the box and think about the future path for delivery
• Work closely with client team to drive active growth within portfolio
• Represent delivery in client pursuits and display a very strong delivery leadership
• Develop more leaders who can succeed, win and bring sustainable growth
• Drive a merit-based performance culture where performance is immediately rewarded, and non-performance is immediately fixed
• Financial performance – Drive margin improvement through organic improvements (Technology like RPA and machine learning tools as prime focus to drive margins)
• Develop leaders who will be tech savvy and be able to drive innovation to client and drive competitiveness

YOUR PROFILE

• 13 - 18 yrs.  of proven experience in BPO / shared serviced / business process
• Should have personally led large transformation programs for client that includes process and technology refresh (RPA / Machine Learning tools like chat bots, NLP)
• Leadership skills in a multicultural environment managing Global/Regional Delivery
• Proven experience in a global complex BPO environment and multi service line deals
• Ability to influence at senior business levels within the organization which includes  functions outside the core delivery
• Strong relationship building, communication, and influencing skills
• Ability to bring innovation to challenges and to overcome problems and obstacles as they arise as well as act and produce desired outcomes with limited direction
• Strong commercial awareness and project management ability
• Experience in change management
• Knowledge of German and English

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Practical benefits: company car, yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.
• Award-winning development programs to support your career at every stage. Connected Manager - our leadership development program has already helped over 300 employees accelerate their growth!
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies. 
• Power to build a sustainable, more inclusive future: Be the change and engage in our initiatives like IT Girls rEvolution Academy, CharITy Hackathon, Tree Planting or Grant Program.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on TikTok! — @capgeminipl.

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. 
 

Apply now!