Service Manager

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR TASKS

• Accountable for Service Availability, Performance, Incident resolution and Customer Satisfaction of assigned services.
• Drive the execution of processes and tasks efficiently and expeditiously.
• Identify and lead opportunities for continuous service improvement of applications/infrastructure.
• Review and assess customer feedback and utilize expertise to improve and refine services.
• Collaborate and strategize with management, Service Owners, and Stakeholders to simplify application/infrastructure landscape.
• Drive efforts to ensure Service Run issues are resolved and SLAs are met.
• Maintain positive relationships with customers by identifying and communicating customer needs and executing service delivery within the company context.
• Manage and deliver services with Customer first attitude to build and improve perception of Group IT.

YOUR PROFILE

• 12+ years of experience in service delivery management (application / infrastructure maintenance and support experience) with specific experience in Service Run activities.
• Experience in process improvement, project delivery, and data mining especially in software, infrastructure, and/or product development.
• Proven experience as a customer advocate.
• Experience navigating and negotiating conflict.
• 8+ years customer service, project management, and quality control experience.
• Proven teamwork skills and attention to detail.
• Excellent written and verbal communication skills
• Experience managing sensitive and sometimes confidential information

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Practical benefits: yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.
• Award-winning development programs to support your career at every stage. Connected Manager - our leadership development program has already helped over 300 employees accelerate their growth!
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies. 
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on TikTok! — @capgeminipl.

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. 
 

Apply now!