As an Invoice to Cash Analyst, you will play a key role within the Front Office team, reporting directly to the Associate Manager. You’ll be responsible for performing all I2C activities assigned to the cluster and acting as the local teams’ point of contact. This will require strong stakeholder management skills and the ability to manage time and tasks efficiently.

What you will do

• Contact all assigned customers via phone and email to ensure payment is received per the agreed terms. 
• Complete the daily worklist and follow all appropriate steps as per the collection strategy set up in the system.
• Liaise with internal stakeholders (Customer Service/Pricing/ Sales) to provide an update on the assigned portfolio of customers. 
• Reconcile customer accounts and work with Back Office on keeping customers’ accounts clean and tidy.
• Negotiate and prepare payment agreements as an alternative payment option for customers. 
• Resolve disputed invoices through regular interactions with the commercial team. 
• Liaise with the Credit team to ensure that credit limits are assigned correctly and there are no blocked orders.
• Ensure accurate maintenance of customer master data and support other I2C functions when required.

What you need

Required

• ​​​​BS/BA in Business Administration, Accounting, Finance, or related field  
• ​Advanced MS Office skills (Excel, PowerPoint, etc)
• Fluent spoken and written English and French
• Minimum one year of Invoice to Cash experience​​​ 

Preferred

• ​Experience on collection-related systems (Oracle, AR Cloud solutions, JDE or others) is preferred.
• Ability to work well with cross-functional teams and multi-task.  
• ​Good communication (verbal and written) and interpersonal skills, attention to detail, and the ability to communicate complicated issues effectively.
• ​Demonstrated ability to perform consistently under varying business pressure as well as the ability to adapt to a quickly changing environment.