For our Client, a British company providing payroll support, human resource and contract administration services, we are currently looking for candidates interested in the position of Payroll & HR Customer Service Assistant. This role combines payroll, customer service and administrative support role.
Customer Care Administrator
Customer Care Administrator
Work place: Kraków
Ref. no 38/11/2024/DK/11550/3329
Requirements
- 1-2 years of experience in data administration,
- ability to communicate well with customers in English (min. C1),
- accurate and timely working ability,
- good team player.
Responsibilities
- processing of customer and client data within company CRM and payroll software,
- advising clients, via email, online chat and phone, on service queries,
- interacting closely with other internal teams regarding customer information,
- processing and reviewing compliance checks surrounding ID and Right to Work,
- administering of contracts and subsequent queries,
- advising on government legislations surrounding temporary worker rights and contracting,
- handling detailed queries in relation to employment contracts,
- advanced reporting with regards to database management and data quality,
- reviewing of contract terms at a high level.
We offer
- full time work from 9:00 to 17:00 (30min lunch break included),
- employment contract with a 3-month probation period,
- Monday to Friday working week,
- hybrid working (2 days from home a week) upon completion of training and competence,
- private medical care,
- on the job training (further professional development and training available),
- friendly & supportive working atmosphere in a team of talented specialists,
- office in central Krakow (next to Galeria Krakowska).
