At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

YOUR CLIENT

Our client is a provider of data intelligence platform powered by active metadata. The Platform delivers trusted data for every user, every use case and across every source. It helps the data leaders to increase data governance adoption, deliver more traceable and compliant AI use cases. The company offers services such as enterprise Data Catalog, Data Governance, Data Lineage, Data Privacy, Data Quality, and observability and core services.

YOUR TASKS

• Serve as the primary point of contact for Client's DQ customers and partners, ensuring all support tickets are resolved within the agreed SLA
• Coordinate and track the escalation of tickets to the Client's FTE support team, guaranteeing timely and effective solutions
• Maintain meticulous records of all communications and actions related to support tickets in Zendesk
• Contribute to the Client's knowledge base by adding frequently asked questions and solutions
• Be ready to participate in on-call rotations to address severe issues (Severity 1) promptly

YOUR PROFILE

• Experience with Linux
• Experience with databases, reading and writing SQL queries
• Understanding of Networking and Firewall Basics
• Basic experience with Java and REST API
• Knowledge of SSL, SSO, and LDAP to ensure secure and seamless customer experiences
• Basic understanding of Spark and Hadoop

Nice to have:

• Basic experience with Docker and Kubernetes
• Understanding of Apache Spark

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform,  Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Practical benefits: yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on TikTok! — @capgeminipl.

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. 
 

Apply now!