Digital Marketing Support Consultant with English

What you will do:

• Video call support (that will be recorded for quality purposes) to advertisers, agencies, and sellers on Ads product suite with clear and timely communication, quality deliverables, and innovative solutions
• Build relationship with the client’s sales team to strengthen long-term cooperation
• Perform proactive and reactive analysis of campaign delivery to increase performance and drive revenue, identifying problem areas that might impact campaign pacing that might require follow-ups with partners
• Diagnose and troubleshoot technical issues that prevent customers from succeeding on our ad platforms
• Be an expert on digital ad ecosystems; use data to troubleshoot campaign delivery, reporting, ad performance, and respond to campaign optimization queries
• Audit campaign details such as clientsand#39; campaign goals, budgets, flight dates and any other information necessary to correctly complete client reports
• Maintain established QA scores on responses and adhere to operational KPIs

Knowledge, Skills andamp; Abilities:

• Minimum 1 year of experience working in Zendesk, Salesforce or similar CRM tools
• Comfortable leveraging multiple tools to debug and troubleshoot
• Excellent written, verbal, and presentation skills with strong interpersonal skills
• Strong attention to detail and organizational skills and track record of working towards established KPIs
• Customer-centric approach with a strong sense of empathy for customer issues and needs

What do we expect from you?

• Bachelor s degree or relevant experience in Marketing, Advertising, STEM, or related field
• Minimum 1 year of experience in digital advertising, ad operations, technology, or a similar field
• C1 level of English proficiency
• Solid understanding of programmatic ad buying and auction marketplace dynamics
• Experience in ad trafficking, ad support and experience performing quality assurance checks and debugging issues with active campaigns
• Strong analytical and problem-solving skills, including the ability to proactively solve difficult challenges, find creative solutions, and change direction quickly based on observations across data sets leveraging Excel or Google Sheets
• Digital media industry knowledge and a desire to learn more about the industry
• Readiness to work in fast-paced environment with a dynamic scope that evolves with time