What you will do:

• Video call support (that will be recorded for quality purposes) to advertisers, agencies, and sellers on Ads product suite with clear and timely communication, quality deliverables, and innovative solutions

• Build relationship with the client’s sales team to strengthen long-term cooperation

• Perform proactive and reactive analysis of campaign delivery to increase performance and drive revenue, identifying problem areas that might impact campaign pacing that might require follow-ups with partners

• Diagnose and troubleshoot technical issues that prevent customers from succeeding on our ad platforms

• Be an expert on digital ad ecosystems; use data to troubleshoot campaign delivery, reporting, ad performance, and respond to campaign optimization queries

• Audit campaign details such as clientsand#39; campaign goals, budgets, flight dates and any other information necessary to correctly complete client reports

• Maintain established QA scores on responses and adhere to operational KPIs

Knowledge, Skills andamp; Abilities:

• Minimum 1 year of experience working in Zendesk, Salesforce or similar CRM tools

• Comfortable leveraging multiple tools to debug and troubleshoot

• Excellent written, verbal, and presentation skills with strong interpersonal skills

• Strong attention to detail and organizational skills and track record of working towards established KPIs

• Customer-centric approach with a strong sense of empathy for customer issues and needs

What do we expect from you?

• Bachelor s degree or relevant experience in Marketing, Advertising, STEM, or related field

• Minimum 1 year of experience in digital advertising, ad operations, technology, or a similar field

• C1 level of English proficiency

• Solid understanding of programmatic ad buying and auction marketplace dynamics

• Experience in ad trafficking, ad support and experience performing quality assurance checks and debugging issues with active campaigns

• Strong analytical and problem-solving skills, including the ability to proactively solve difficult challenges, find creative solutions, and change direction quickly based on observations across data sets leveraging Excel or Google Sheets

• Digital media industry knowledge and a desire to learn more about the industry

• Readiness to work in fast-paced environment with a dynamic scope that evolves with time