Customer Service Associate
Customer Service Associate
with Italian
with Italian
THE WORK:
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Process sales orders and ensure timely delivery to customers
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Resolve customer queries and claims or complaints in a timely and professional manner
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Handle timely SSF tickets/emails
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Collaborate with cross functional teams to ensure customer satisfaction
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Continuously improve customer experience through effective communication and problem solving skills
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Ensure update and maintenance of country Desktop Procedures, Supporting Documents and Standard Operating Procedures
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Adhere to SLA and KPI targets
HERE’S WHAT YOU’LL NEED:
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Customer service experience in an international environment.
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Experience in order management and claim management.
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Fluency in English and Italian.
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Good knowledge of SAP.
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Availability to attend the office in Gdańsk 2-3 times a week.
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly office
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activities and outings
- Access to MyBenefit platform
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace