• ​Contact all assigned customers via phone and email to ensure that payment is received as per agreed terms

• ​Complete daily worklist, follow all appropriate steps as per collection strategy set up in system

• ​Liaise with internal stakeholders (Customer Service/Pricing/ Sales) to provide an update on assigned portfolio of customers

• ​Reconcile customer accounts and work with Back Office on keeping customer's account clean and tidy

• ​Obtain from customer payment information and share this information with Back Office to proceed with clearings in ERP

• ​Negotiate and prepare payment agreements as an alternative payment option for customers

• ​Escalate collection issues timely and properly

• ​Resolve disputed invoices by regular interactions with commercial team

​Credit:

• ​Liaise with Credit team to ensure that credit limits are assigned correctly and there are no blocked orders

​Bad debt:

• ​Reduce provisioned amount by active collections

• ​Prepare bad debt calculation file and perform individual assessment based on portfolio’s knowledge

​Continues Improvement:

• ​Contribute to continuous improvement initiatives within the O2C function, ensuring that improvements are incorporated in the work routine

• ​Keep maintaining internal process documentation and updating it once this is required

​Others:

• ​Comply with all internal control procedures to ensure accurate financial records

• ​Provide internal/external auditors with selected samples and collaborating with them directly

• ​Contribute to accurate customer master data elements

• ​Prepare regular & ad hoc reports for various stakeholders

• ​Perform all other related work as assigned by management and support other I2C functions (Back Office, Credit) if this is required

• ​​​​1 year of I2C or Customer Service experience