At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

YOUR PROJECT

Our product is an identity management platform that provides businesses with secure and scalable authentication and authorization services. It allows developers to easily add authentication functionalities to their applications and APIs without having to deal with the complexity and security risks involved in managing user identities.
The platform supports multiple authentication methods, including social logins (such as Google, Facebook, and LinkedIn), username/password authentication, and multi-factor authentication. It also supports various standards and protocols, including OAuth 2.0 and OpenID Connect, making it compatible with a wide range of applications and platforms.
Our service provides features that help businesses implement strong security measures, such as passwordless authentication, anomaly detection, brute-force protection, and continuous monitoring of login activities. It also offers customizable authentication flows and user management capabilities, allowing businesses to tailor the user experience to their specific needs.

YOUR TASKS

• Triage new tickets created on our system making sure an owner is correctly identified.
• Ensure tickets hygiene and quality of information are correct when escalation is needed. (eg. have enough information and details about the affected systems) 
• Execute operational playbooks to fulfill support operations on our internal platform.
• Identify Playbooks and automation that need to be created to reduce escalation of support requests.
• Build and present weekly reports on a number of tickets created, and resolved, average time for resolution, etc.
• Build and maintain excellent relationships with internal clients and achieve the highest level of customer satisfaction
• Be the bridge between Engineering and the internal customers, by prioritizing and solving tickets from our Support Engineering reducing the friction on our Platform Engineering team.
• Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations

YOUR PROFILE

• 3 years+ of technical support and/or software development experience
• Knowledge of software development fundamentals and common architectures
• Familiarity with UNIX-like terminals
• Knowledge of HTTP, basic security concepts
• Knowledge of programming language, Golang ideally
• Familiarity with Kubernetes and Cloud Providers (AWS, GCP, Azure)
• Strong analytical and problem-solving skills
• Good writing and communication skills
• Upper-Intermediate English

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
• Well-being culture: medical care with Medicover, private life insurance, and Multisport card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform,  Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on TikTok! — @capgeminipl.

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.