Junior Customer Service Specialist
Junior Customer Service Specialist
with German
with German
THE WORK
- Respond to customer inquiries related to service and repair requests via phone and email.
- Review and validate contractual agreements related to the service and repair process, demonstrating a detail-oriented approach.
- Manage orders and returns activities in SAP.
- Coordinate the service and repair process by collaborating with internal teams and spare parts vendors.
- Driven by challenges, address and resolve customer queries within established contractual metrics.
Flexible
The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances.
With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
WHAT’S IN IT FOR YOU
- Learn how to handle service and repair requests effectively, gain experience in managing orders and returns, and become proficient in using industry-standard software like SAP.
- Develop strong abilities in collaborating with internal teams and external vendors, which will improve your skills in managing complex processes and collaborative problem-solving.
- Gain valuable experience in a dynamic work setting where youand#39;ll tackle challenges and improve your customer interaction skills.
HERE’S WHAT YOU’LL NEED
- Fluency in English and German, C1 level required (written and spoken)
- Microsoft Office package knowledge
- High communication, interpersonal, and negotiation skills
- Analytical and problem solving skills
- Experience in customer service and/or working with SAP would be an asset
Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.
