Position Purpose: 

Ensure efficient delivery of services to all stakeholders (entities, regions, employees) in line with agreed Service Level Targets.

Talent and Learning Specialist is responsible for providing quality and timely end-to-end service addressing employee needs across all P&C areas under Standard Operating Procedures (SOPs), namely:

• Maintaining data in all systems within the GBS scope
• Preparing reports, dashboards
• Supporting communication within defined procedures
• Supports and promotes myJTI ( Service Now) deployment & development 
• Liaises with the market to make sure GBS processes reflect current Learning, Development and Talent processes
• Updates process documentation to accommodate system and process changes
• Looks for standardization and automation improvemetns 

What will you do – responsibilities: 

Primarily at this role you will be responsible for: 

• Supporting Performance Reviews,Talent Review, Succession Management 
• Training programs \ trainings data mainatanance: employee nomination, enrollment and completion follow-up
• Mentoring program - nomination, Mentor /Mentee matching, communication, etc.
• Assessment administration in accordance with Global Assessment Portfolio
• Managing accesses and analysing utilisation of JTI Global Digital Learning platforms (Rosetta  Stone, LinkedIn Learning.) 
• Mantaining Learning Catalogues in Success Factors, managing employee enrollment and sessions follow up in Success Factors 
• Supporting Global Employee Engagement Survey as well as Top Employer Certification 
• Talent and Learning Specialists updates the related working documents and procedures if case of changes
• Talent and Learning Specialist provides advisory support to JTI community on how MyJTI should be used, and what is the most appropriate and efficient way to request necessary services from GBS.    He/she captures user feedback and address it to MyJTI power users for further system improvements
• Addressing TM and L&D related queries, act as internal TM and L&D advisor within their area of responsibility
• Managing various tasks and projects as they arise and upon manager’s request.