Overview

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. 

We’re seeking a future team member for the role of ASSOCIATE, PRODUCTION SERVICES APPLICATION SUPPORT ANALYST II to join our Accounting Solutions Team which is a part of Asset Servicing Technology. team. This role is located in Wroclaw – HYBRID. 

The Accounting Solution’s Client Operations Management team is responsible for providing premium level service and support to the many lines of business within BNY Mellon that leverage the Eagle product suite. Members of this group effectively work directly with and advocate on behalf of BNYM to resolve issues in a timely manner. The diverse responsibilities of this position provides team members the unique opportunity to showcase varying skill sets. Whether it’s actively maintaining client relationships, testing accounting software functionality, managing critical incidents or providing knowledge transfer sessions to educate others, no two days are the same.

In this role, you’ll make an impact in the following ways: 

• You are the main point of contact for both Operations and Technology groups and a liaison into the larger D&A organization, ensuring the timely resolution of all client issues. You are tasked with fully understanding operational workflows, having in-depth knowledge of business needs and providing solutions to various daily or monthly processing challenges. 
• Performs complex troubleshooting as a subject matter expert in one or more applications.  Works to ensure appropriate monitoring and alerting setup.  Works on root cause analysis and problem management to address underlying technical issues.  Collaborates with business and application development stakeholders.
•  Monitors changes to applications and their operating environment. Analyzes any complex issues.
• Recommends technical solutions on application problems.
• Reviews and develops updates of contingency documentation and processes.
• Reviews and analyzes product migrations through all systems environments.
• May review and execute Change Management scripts.
• Contributes to incident resolution for high priority incidents.
• Contributes to the achievement of related teams' objectives

To be successful in this role, we’re seeking the following:

• Experience using Eagle products and basic SQL is preferred but not required.
• Have a curious and inquisitive approach to learning
• Welcome challenging situations and thrive under pressure
• Consider themselves natural problem solvers
• Has a healthy appetite for building out functional knowledge and expertise
• BA in Finance, Accounting or IT, and 3-7 years of experience in investment management and/or the financial services industry.

At BNY, our culture speaks for itself. Here’s a few of our awards: 

• America’s Most Innovative Companies, Fortune, 2024 
• World’s Most Admired Companies, Fortune 2024 
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024 
• “Most Just Companies”, Just Capital and CNBC, 2024 
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 
• Bloomberg’s Gender Equality Index (GEI), 2023 Our Benefits and Rewards: 

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.