Position summary: 

​​I2C Analyst will play a key role within Front Office team, reporting directly to Associate Manager. The person in this position is responsible for performing all I2C activities assigned to the cluster and act as main point of contact for local teams.

Essential duties & responsibilities:

​​​Collections & Dispute management:

• ​Contact all assigned customers via phone and email to ensure that payment is received as per agreed terms
• Complete daily worklist, follow all appropriate steps as per collection strategy set up in system
• Liaise with internal stakeholders (Customer Service/Pricing/ Sales) to provide an update on assigned portfolio of customers
• ​Reconcile customer accounts and work with Back Office on keeping customer's account clean and tidy
• Obtain from customer payment information and share this information with Back Office to proceed with clearings in ERP
• ​Negotiate and prepare payment agreements as an alternative payment option for customers
• ​Escalate collection issues timely and properly
• ​Resolve disputed invoices by regular interactions with commercial team

​Credit:

• ​Liaise with Credit team to ensure that credit limits are assigned correctly and there are no blocked orders

​Bad debt:

• ​Reduce provisioned amount by active collections
• ​Prepare bad debt calculation file and perform individual assessment based on portfolio’s knowledge

​Continues Improvement:

• ​Contribute to continuous improvement initiatives within the O2C function, ensuring that improvements are incorporated in the work routine
• ​Keep maintaining internal process documentation and updating it once this is required

​Others:

• Comply with all internal control procedures to ensure accurate financial records
• ​Provide internal/external auditors with selected samples and collaborating with them directly
• ​Contribute to accurate customer master data elements
• ​Prepare regular & ad hoc reports for various stakeholders
• ​Perform all other related work as assigned by management and support other I2C functions (Back Office, Credit) if this is required​​