Trwa ładowanie. Prosimy o chwilę cierpliwości.
Goldman Recruitment
Data aktualizacji: 2024-09-11
Warszawa, mazowieckie
BPO/SSC
angielski
Data aktualizacji: 2024-09-11 Aplikuj
REKRUTACJA ZDALNA
Goldman Recruitment is a leading Polish consulting company specializing in recruitment using Search & Selection and Executive Search methods. Our ambition is to provide the highest level of service, ahead of the market and creating a new standard in the personal consulting industry.

www.goldmanrecruitment.pl

For our client, a global prestigious law / professional services company we are looking for Head of SSC that will be supporting globally the processes of Business Development, Commercial Finance, Legal Support Assistants, Communications and other business functions.


SSC Site Lead, Professional / Legal Services

SSC Site Lead, Professional / Legal Services

Work place: Warszawa
Ref. no 38/8/2024/GK/3052

Requirements:
  • significant experience both managing and leading large teams – from 100 to 200 FTE,
  • experience of working with a diverse stakeholder group, based locally and globally,
  • practical experience in office administration management, ideally experience working in a legal or professional services environment,
  • proven project management experience,
  • focused on providing outstanding internal and external client service,
  • excellent verbal and written communication skills in English,
  • proven ability to develop strong working relationships and influence senior stakeholders as well as influencing at all levels,
  • experience managing complex operational issues, acting as a bridge between all teams and stakeholders,
  • experience of managing customer engagements and expectations and able to quickly establish credibility with clients, colleagues, and senior management.
Responsibilities:
  • play a key management role, ensuring efficient coordination of business operations in Warsaw Site,
  • responsible for building relations with Stakeholders in the region and overseeing a transition / transformation process,
  • manage the compliance with local and global standards and policies, as well as adherence to risk and audit processes and safeguards,
  • responsible for managing service quality of the work  delivered by the Warsaw Site  through ongoing feedback from key stakeholders and direct line managers, resolving any issues as they arise and facilitating continuous improvement,
  • cooperating with procurement team, managing the site’s procurement strategy, policy and process ensuring compliance with company’s policies,
  • leverage technology and digital solutions to support and enhance problem-solving capabilities within the Site,
  • together with the Site's finance lead preparing yearly budgets and quarterly forecasts, other cost analyses and investment proposals as needed,
  • reporting to stakeholders on key financial and performance indicators and benchmarking aligned to business priorities,
  • working closely and in conjunction with global and regional Risk and Compliance leads to ensure that an appropriate risk management and mitigation framework is in place,
  • developing, maintaining and testing appropriate business resilience and continuity plans, ensuring that operational processes are in place to meet the requirements of those plans,
  • communicating and reporting on risk status to regional management and the relevant global and regional functional teams as required.
We offer:
  • competitive remuneration package and bonus scheme,
  • social benefits package,
  • career opportunities in a large and prestigious international company.