Your responsibilities

• Accepting, verifying, processing, confirming, updating and billing customer Sales and Service Orders
• Picking-up incoming calls related to own orders and answering emails in a professional manner
• Generating offers basing on technical product and service specifications
• Creating 3rd party purchase requisitions for specific customer/technician orders
• Acting as contact for customers on incoming inquiries e.g. price requests, lead times, product availability, ship dates, tracing orders and invoicing issues
• Preparing contracts and tenders documentation and updating data relevant in SAP system
• Preparing Service Confirmations and seeking Customer’s approval
• Updating product and contract Masterdata
• Overlooking the Invoicing process
• Cooperating with internal departments and the business
• Providing backup coverage & assistance within the department
• Generating ad hoc reporting i.e. sales, back log reports, consignment, etc.
• Performing other related duties as required or assigned
• Following internal controls requirements and complies with company’s policies and procedures
• Participating in processes improvement initiatives

Our requirements

• Fluency in spoken and written Italian at a minimum of B2 level is essential
• Communicative English skills (minimum level B1) are required, with a B2 level being a strong asset
• Detail-oriented, accurate, well organized, flexible and open to changes
• Ability to work in a team
• Strong interpersonal and communication skills.
• Willingness to work in an open and multicultural environment
• Intermediate IT skills (MS Windows, MS Office, general IT understanding)
• Basic knowledge of SAP will be an asset but is not required
• Experience in Customer Service especially in the SSC environment will be a strong asset