Position summary: 

​​​I2C Senior Analyst will play a key role within Front Office team, reporting directly to Associate Manager. The person in this position is responsible for performing all I2C activities assigned to the cluster and act as main point of contact for local teams. This requires strong stakeholder management skills and ability to manage time and tasks in a smart way. ​​

Essential duties & responsibilities: ​​

Collections & Dispute management:

• ​Contact all assigned customers via phone and email to ensure that payment is received as per agreed terms 
• ​Complete daily worklist, follow all appropriate steps as per collection strategy set up in system 
• ​Liaise with internal stakeholders (Customer Service/Pricing/ Sales) to provide an update on assigned portfolio of customers 
• ​Reconcile customer accounts and work with Back Office on keeping customer's account clean and tidy 
• ​Obtain from customer payment information and share this information with Back Office to proceed with clearings in ERP 
• ​Negotiate and prepare payment agreements as an alternative payment option for customers 
• ​Escalate collection issues timely and properly 
• ​Resolve disputed invoices by regular interactions with commercial team 

​Credit:

• ​Liaise with Credit team to ensure that credit limits are assigned correctly and there are no blocked orders

​Bad debt:

• ​Reduce provisioned amount by active collections
• ​Prepare bad debt calculation file and perform individual assessment based on portfolio’s knowledge

​Continues Improvement:

• ​Contribute to continuous improvement initiatives within the O2C function, ensuring that improvements are incorporated in the work routine​​​

Key requirements:

• Between 2 and 4 years of I2C experience​​​
• ​Fluent spoken and written in German and English
• ​​​​BS/BA in Business Administration, Accounting, Finance or related field
• ​Advanced MS Office skills ​Experience on collection-related systems (Oracle, AR Cloud solutions or others) ​​​​
• ​​​Ability to work well with cross-functional teams and multi-task
• ​Good communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively
• ​Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment
• ​Effective problem-solving skills