What this position is about - Purpose: 

The position of AP Team Lead focuses on supervising daily activities of a team, developing team's capabilities and driving continuous improvement agenda in operations. This position is responsible for team performance in multiple areas represented by quality of work, proper workload division, effective issue resolution, process efficiency. This role is advocating for team's needs and represents team in front of wide range of stakeholders whenever needed. The objective of the role is to achieve multiple goals set up according with business priorities in multiple areas (talent management; projects & resources; following operational foundations set up for a department; implementation of steady-state governance & Customer focus).

What will you do - Responsibilities: 

• Talent & Team Management 
  Keeping high engagement & motivation in a team, building new team capabilities and creating a succession  & back-up  plan for key positions; developing team-members through mentoring & coaching practices. Creation & implementation of retention strategies. Creation of supportive team culture based on reliability, trust and collaboration; support with implementation of well-being practices.

• Daily Operations
  Supervision of AP operations executions in order to deliver the processes according to established KPIs & business requirements. Coordination of MEC and YEC activities. Supervision of proper operational & JSOX controls execution. Planning the operations and resources accordingly (capacity and workload management). Evaluation of performance and implementation of practices in order to improve productivity & effectiveness. Effective dealing with escalations & issue resolution.

• Transitions, transformations and projects
  Initiation and coordination of transitions and transformation projects, driving and implementing process improvement through standardization and automation initiatives, best practice introduction. 

• Stakeholders Management 
  Driving & leading different discussions/negotiations with multiple stakeholders. Focusing on customer intimacy by fostering partnership with GBS customers and proactively plan together. Creating strong relationship & establishing effective cooperation with other departments.