What will you do? 

• Review, classify and/or remove content according to client guidelines, using specific tools and channels 
• Understand and remain updated on changing client policies and guidelines
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Serve as an advocate for the user community 
• Participate in process improvement initiatives that improve quality and efficiency of work  
• Participate in continuous training programs and workgroup discussions for optimal development in the role 
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe 

Basic Qualifications/Skills Needed 

• Strong coping, emotional resilience, and stress-management skills 
• Excellent comprehension, communication, English and Spanish skills 
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies  
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams 
• Strong critical thinking and decision-making skills  
• Deep familiarity and passion for the internet, internet platforms, and internet culture  
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported 
• Ability to work well individually and as part of a team
• Flexibility in meeting changing business needs in a fast-paced environment 
• Commitment to quality, efficiency, and effectiveness 
• Previous business process outsourcing, customer service, or content moderation experience is a plus 
• Willingness to work on a rotating schedule across a 7-day work week - morning, evening, or night shifts, depending on project needs
• Willingness to work 100% from the office